CORONAVIRUS UPDATE: March 20, 2020
Kate Farms is open for business and fully operational.
We are headquartered in California, where the Governor has issued a stay-at-home order for its residents, effective March 20. This order WILL NOT impact our business or our ability to serve you. Because Kate Farms provides medically necessary nutrition, we are in an exempted infrastructure sector. We will continue to ship formula and service our customers and the healthcare community.
Even while working from home, we are here for you and have all the technology we need to manage our business. We are in close contact with our suppliers, distributors, and shippers, and we are all working diligently to continue to service you.
Rest assured Kate Farms is open for business. How can we help you?
March 16, 2020
Like many of you, COVID-19 has definitely impacted everyday work, family life, and continues to impact the greater world. What isn’t changing is our commitment to you and your health. I want you to know that we have produced more Kate Farms to help our current and new customers and we have plenty of Kate Farms formulas in inventory.
If you are a patient, you can place an order on katefarms.com with confidence that it will arrive in the normal delivery window.
If you are a healthcare professional, you can order free samples for your patients using our Sample Request Form.
Our office team is working remotely now, and like many companies, we have stopped all travel. Our manufacturing and distribution partners continue to be staffed at full capacity to ensure supply is not disrupted. We will be able to keep our same high standard of customer care by using technology to support our customers, patients, health care providers, home care suppliers, and hospitals.
No matter where we are working, we are working, and you can reach our Customer Care team Monday through Friday, 7am to 5pm PT, and on the weekends 8am-3pm PT. Contact us here anytime.
If you are new to Kate Farms, we suggest you check out our Resources section, where you’ll find helpful information about choosing the best formula for your needs, and working with your doctor or insurance company to find out if you are eligible for nutrition coverage.
As we navigate what is truly new territory for all of us, know that we are here for you. We know first-hand the power of nutrition to heal and help us all stay healthy, and we’re honored to be able to provide Kate Farms today and every day. We thank you for taking care of yourself and your loved ones, and I am proud of our Kate Farmers and grateful for their service to so many.
CEO and Kate Farmer