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Customer Service

Learn about Kate Farms medical formulas, get assistance with online orders, or contact Customer Care.

Due to continued system maintenance, our Customer Care team will have limited availability and will respond to you ASAP. We thank you for your patience!

Note: Online orders are not impacted.

Online orders

Account

Answers to your questions about managing your Kate Farms account.

Subscriptions

Answers to your most common subscription management questions.

Orders

Answers to your questions about ordering on katefarms.com.

Shipping & Tracking

Answers to your questions about shipping and tracking for your recent Kate Farms orders.

Refunds & Replacements

If you are unsatisfied with your order for any reason, we will happily provide replacements or a refund up to one year from the date of purchase.

Plant Perks Rewards FAQs

Answers to the most asked Plant Perks Rewards questions here.

Medical use

Kate Farms medical formulas are available nationally through home medical suppliers. All formulas can also be purchased online with fast & free shipping.

How to get formula

Kate Farms Medical formulas can be used at home, in a hospital, or in a skilled nursing facility.

Insurance coverage

Formulas are eligible for coverage with Medicare, Medi-Cal, most Medicaid, and private insurance plans.

Samples

Your doctor or registered dietitian can request samples for you.

Usage, storage, and travel

Transitioning to, using, storing, and traveling with Kate Farms formula for tube feeding or oral use.

Compare formulas

Learn more about our medical formulas and find out which is best for you.

Contact Customer Care

Our Customer Care team is here with personal help to navigate your insurance and next steps, or assist you with questions.