Customer Service

Answers to your questions about managing your Kate Farms account.

Answers to your most common subscription management questions.

Answers to your questions about ordering on katefarms.com.

Answers to your questions about shipping and tracking for your recent Kate Farms orders.

If you are unsatisfied with your order for any reason, we will happily provide replacements or a refund up to one year from the date of purchase.

Answers to the most asked Plant Perks Rewards questions here.

Answers to the most asked eGift Card questions here.

Kate Farms may be able to help if you have been affected by recent out of stock issues from other manufacturers.

Kate Farms Medical formulas can be used at home, in a hospital, or in a skilled nursing facility.

Formulas are eligible for coverage with Medicare, Medi-Cal, most Medicaid, and private insurance plans.

Learn more about WIC coverage and Medicaid product eligibility.

Your doctor or registered dietitian can request samples for you.

Transitioning to, using, storing, and traveling with Kate Farms formula for tube feeding or oral use.

Learn more about our medical formulas and find out which is best for you.