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Account FAQs

Answers to our most frequently asked questions are just one click away!

Account

I am having trouble logging into my Kate Farms account, what do I do?

Are you seeing an “incorrect email or password” message? If so, this could happen for a number of reasons:

  • Your account has not been activated or registered. 
    • If this is the case, you’ll see a “No account found with that email.” message.
    • Please register your email address used at checkout by clicking here.
    • You’ll have to create a new password. 
    • After activating your account, you should be able to login with the password you’ve created and see your order history. 
  • Incorrect email address.
    • Please double check to see if you’re using the same email address and password you registered with.
  • Incorrect password.
    • If you can’t remember your password, click on the “Forgot your password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password.
  • Still having trouble?
    • If you’re still experiencing issues, please reach out to us (click here) so we can look into this further.

I placed an order but the website does not show I have an account, what should I do?

An account is needed for managing your subscription. You can make sure your account is created here (recommended) or request a link to manage your subscription here (will last for 24 hours).

How do I update my account contact information?

Please reach out to our Customer Care team here to update the email used for your account.