Refunds & Replacements
Orders placed are immediately sent to our fulfillment provider to be packed and shipped in an effort to ship katefarms.com orders as quickly as possible.
We are unable to change or cancel orders after they have been submitted to the fulfillment provider. For this reason, all sales at katefarms.com are final. Since Kate Farms formula is a food product, we do not resell any returned product and cannot accept exchanges or returns.
We do understand that some circumstances may require special attention. We are happy to review requests for replacements and refunds and issue them when deemed necessary.
- Your name
- Order number
- Specific reason for refund request
Refunds will be issued at the discretion of Kate Farms and are limited to one case from your most recent order.
Note: If the refund is issued, it will be reflected within 3-5 business days.
Questions? We are just a call away. Our E-Commerce team can be reached directly at firstname.lastname@example.org or 805-845-2446.