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Refunds & Replacements

100% Satisfaction Guaranteed 

We want you to love our products. If you are unsatisfied with your katefarms.com purchase for any reason, we will happily provide you replacements or a refund up to one year from the date of purchase. To request a replacement or refund, please complete our Refund & Replacement Request Form.  


Refunds & Replacements Policy

Orders placed on katefarms.com are immediately processed and packed in an effort to ship orders as quickly as possible. Accordingly, we are unable to change or cancel orders after they have been processed. 

However, at Kate Farms, we really do want what’s best for you. If your katefarms.com order isn’t working out for any reason, we are happy to send you a replacement or a refund up to one year from the date of purchase. Please note that since Kate Farms formula is a food product, we do not resell any returned product and cannot accept exchanges.

To request a refund or replacement, please complete our Refund & Replacement Request Form or email us at weborders@katefarms.com with the following information:

  • Your name
  • Order number
  • Specific reason for refund or replacement request

Our Customer Care team will reach out to you once we receive your request. Please hold onto your product for now – we may ask that you return it to us or that you donate it to someone in need. Please note that we may require proof of purchase if we can’t verify your order.

When your refund is issued, it will be reflected on your original form of payment within 3-5 business days. 

Questions? We’re here for you. Our Customer Care team is available 7 days a week and can be reached directly at weborders@katefarms.com or by calling 805-845-2446.

This Refunds & Replacements Policy is subject to change without notice.