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Refunds & Replacements

Orders placed are immediately sent to our fulfillment provider to be packed and shipped in an effort to ship katefarms.com orders as quickly as possible. 

We are unable to change or cancel orders after they have been submitted to the fulfillment provider. For this reason, all sales at katefarms.com are final. Since Kate Farms formula is a food product, we do not resell any returned product and cannot accept exchanges or returns.

We do understand that some circumstances may require special attention. We are happy to review requests for replacements and refunds and issue them when deemed necessary.

To request a refund or replacement, please complete our Refund & Replacement Request Form or email us at weborders@katefarms.com within 14 days of receiving your order with the following:

  • Your name
  • Order number
  • Specific reason for refund request

Refunds will be issued at the discretion of Kate Farms and are limited to one case from your most recent order.

Note: If the refund is issued, it will be reflected within 3-5 business days.

Questions? We are just a call away. Our E-Commerce team can be reached directly at weborders@katefarms.com or 805-845-2446.