Kate Farms, Inc. Satisfaction Guarantee
100% Satisfaction Guaranteed
At Kate Farms, Inc. (“Kate Farms”), we stand behind our products and our quality controls and we want you to love our products. If you are unsatisfied with a Kate Farms product you purchased from katefarms.com or one of our authorized sellers for any reason, we will happily provide you a replacement or a refund up to one year from the original date of purchase. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Kate Farms Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
To submit a Guarantee request, please complete our Contact Us Form with the following information:
- Your name
- Place of Purchase
- Order number (if you purchased from katefarms.com)
- Proof of purchase (if you purchased from one of our authorized sellers)
- Specific reason for refund or replacement request
You must submit your Guarantee request within one year of the date of purchase.
Our Customer Care team will reach out to you once we receive your request. Please hold onto your product for now – we may ask that you return it to us for further inspection.
If you purchased products from katefarms.com and a refund is issued, such refund will be processed via your original form of payment within 3-5 business days.
Kate Farms reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee.
Questions? We’re here for you. Our Customer Care team is available 6 days a week (excluding Sunday) and can be reached directly with our Contact US form here or by calling 805-845-2446. Please contact us if you have any questions regarding whether a seller is an authorized Kate Farms seller.
Please note that orders placed on katefarms.com are immediately processed and packed in an effort to ship orders as quickly as possible. Accordingly, we are unable to change or cancel orders after they have been processed.
Please note that, since Kate Farms formula is a food product, we cannot accept exchanges.
The terms of this Guarantee are subject to change without notice.