Shipping & Tracking FAQs
Answers to our most frequently asked questions are just one click away!
Shipping & Tracking
How do I track my order?
Once your order ships from our warehouse, you will receive shipping and delivery confirmation emails with tracking information. On your shipping and delivery confirmation emails:
- To track your order, please click on the “View your order” button. (Your UPS tracking number may populate here as well)
Alternatively, you can log into your account, locate your recent order, click on the order number to view all of your tracking IDs.
If you are unable to track the remainder of your order after the third business day, please contact support with your order number so we can help. 🙂
Note: If you receive a “UPS could not locate the shipment details for this number” error after clicking on your UPS tracking number, please wait 12-24 hours to check again. The tracking number is correct but UPS creates the tracking number when the label is created but the tracking information will not pull through once the package is on the UPS truck.
Where do you ship?
We ship to the 48 contiguous United States, PO Boxes, and Hawaii and Alaska!
Unfortunately, we currently do not ship to Puerto Rico, Samoa, Virgin Islands, Northern Mariana Islands, Guam, APO/FPO/DPO Military, or internationally at this time. Stay tuned!
Do you offer free shipping?
All of our formulas and shakes can be purchased online with free two-day shipping within the United States. We cannot ship internationally at this time.
While most states receive their orders in two to three business days, we cannot guarantee two-day shipping.
It is common for packages shipped to rural parts of Montana, New Mexico and Wyoming to arrive in three days. Packages shipped to Hawaii and Alaska usually arrive in four days.
Orders are shipped Monday through Friday. The cutoff time for shipping each day is 2 pm EST. If you place your order after that time, your items will ship out the following business day. Please note that we do not ship on holidays and orders placed on holidays will be processed the following business day.
Do you offer expedited shipping?
Unfortunately at this time we do not offer expedited shipping services. We apologize for the inconvenience.
Can you ship to a PO Box?
Yes. We are able to ship to PO Boxes that are able to receive large packages.
I placed my order on Friday. It’s Tuesday but I still haven’t received the order. Shouldn’t I have received it by now?
Since distributors are closed during the weekends and depending on when your order was placed on Friday, the items may not be processed until Monday or Tuesday the following week. Rest assured, all Kate Farms orders will include a UPS tracking number once the order is processed by our distributor for easy and convenient tracking of your order.
Do you ship on holidays?
Our warehouses are closed on most major holidays. Below are the 2021 holiday closures:
-Thanksgiving: Closed Thursday, 11/25, and Friday, 11/26.
-Christmas: Closed Friday, 12/24.
-New Year’s Day: Closed on Friday, 12/31.