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Subscription FAQs

Answers to our most frequently asked questions are just one click away!

Subscription Management

What are the benefits of Subscribe & Save?

By utilizing our Subscribe & Save program for 10% off you will be able to relax and know that your Kate Farms will ship out to you and the interval selected or chosen in your customer portal. We make managing your subscriptions easy!

How do I pause or cancel my subscription?

1. Sign in to your account here or by clicking “My Account” in the upper-right corner of our website.
2. Select “Subscriptions” and your active subscriptions will populate on the screen.
3. Select “Edit” next to the subscription you wish to cancel, then scroll down to select “Cancel my subscription” on the left-hand side of the screen.
4. Select “Yes” when asked if you are sure you want to cancel your subscription.
5. Select the reason for canceling and then click “Next”.
6. Select “Cancel Subscription”.

Your subscription has been cancelled but can be re-activated at anytime by selecting “Resume Subscription” in the inactive subscriptions section of the customer account portal.

Can I skip a delivery?

Yes! To skip a delivery:  
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “Active Subscriptions” and your active subscriptions will populate on the screen. You will also see your next shipment date.

To skip a delivery, you can click “Skip Next” and edit your next shipment date in the following screen.

How do I edit or change the flavor for my subscription?

  1. Log into your account and select “Active Subscriptions” and click “Edit” next to the subscription you want to update.
  2. Click on the “Edit” button next to the product name you want to update.
  3. Here you can update the flavor and the date you want to receive your next shipment and select “Save”.

How do I update my shipping address?

To update your shipping address: 
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “Account Details” and then “Address Book”.
3. Click “Edit” to the right of the respective shipping address.

This only affects the shipping address, this does not update billing information related to the method of payment. You will be taken to a page where you can modify your shipping address fields.

Note: Updating your address in “Account Details” on the main navigation will NOT update your shipping address for subscription orders. All subscription changes must be made within the subscription customer portal by clicking “Subscriptions”.

How do I update my billing address? 

1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “Subscriptions” and then “Active Subscriptions”.
3. Choose the product you would like to edit the billing information for and click the “Edit” button.
4. Scroll down to the billing information section, click “Edit”.
5. The next page will appear and you will need to click the “Send Update Email” button and a secure email will be sent to you to update with your new billing information.

When will I be charged and when will I be notified?

You will be charged on the same day of the month you originally subscribed & saved, unless further changes are made. 

You will be notified by email 3 days before any upcoming charges for your subscription, in case you need to modify it or cancel the subscription successfully to prevent an order from processing.

How do I update my credit card information?

Happy to help! Please follow the below steps to update your credit card information:

1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website.
2. Select “Subscriptions” and then “Active Subscriptions”.
3. Choose the product you would like to edit the billing information for and click the “Edit” button.
4. Scroll down to the billing information section, click “Edit”.
5. The next page will appear and you will need to click the “Send Update Email” button and a secure email will be sent to you to update with your new credit card information.

In the meantime, please let us know if you have any other questions or if we can assist you further in any way. We would be more than happy to help!

How do I reactivate my subscription? 

To reactivate your subscription:
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website.
2. Select “Subscriptions” and then “Inactive Subscriptions”.

Once there, you will be able to re-activate your subscription by clicking “Resume Subscription”. 

How do I process my subscription early or change the next charge date? 

To change your next order processing date: 
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “Subscriptions” and then “Active Subscriptions”
3. Choose the subscription you wish to change and click on “Edit” to update the next shipment date.

From there, you are able to process a subscription order now. You can also skip shipments, change the next processing date, and change the frequency of delivery

I accidentally placed a subscription order instead of a one-time purchase. How do I cancel it? 

To ensure timely delivery, orders placed on katefarms.com are processed and shipped as quickly as possible. If you need to cancel, change your order or change the address, you may contact our Customer Care team up to 60 minutes after purchase. Customer Care is available 7 days a week and by calling 805-845-2446 during regular business hours. 

To cancel your subscription: 

1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website.
2. Select “Active Subscriptions” in the “Subscriptions” menu.
3. Select “Edit” next to the subscription you wish to cancel, then scroll down to select “Cancel my subscription” on the left-hand side of the screen.
4. Select the reason for cancelling and then select “Cancel Subscription”.

Your subscription will be cancelled and may be re-activated at any time by selecting “Resume Subscription” in the “Inactive Subscriptions” menu option in your customer account portal.