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Subscription FAQs

Answers to our most frequently asked questions are just one click away!

Subscription Management

What are the benefits of Subscribe & Save?

By utilizing our Subscribe & Save program for 10% off you will be able to relax and know that your Kate Farms will ship out to you and the interval selected or chosen in your customer portal. We make managing your subscriptions easy!

How do I pause or cancel my subscription?

  1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website.
  2. Select “Manage Subscriptions” and your active subscriptions will populate on the screen.
  3. Select “Edit” next to the subscription you wish to cancel, then scroll down to select “Cancel Subscription” on the left-hand side of the screen.
  4. Select the reason for cancelling and then select “Cancel my subscription”.

Your subscription has been cancelled but can be re-activated at anytime by selecting “Re-Activate” next to the cancelled subscription in the customer portal.

Can I skip a delivery?

Yes! To skip a delivery:  
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “Manage Subscriptions” and your active subscriptions will populate on the screen.  
3. Click on “Delivery Schedule” on the left to see all upcoming deliveries for your subscriptions. 

To skip a delivery, you can click “Skip” next to the delivery you would like to skip.  
Similarly, to unskip a delivery, you would click “Unskip” next to the order.

How do I edit or change the flavor for my subscription?

  1. Log into your account and select “Edit” next to the active subscription you want to update.
  2. Click on the Product arrow (which shows your current product).
  3. Here you can update the quantity or swap products.

How do I update my shipping address?

To update your shipping address: 
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select on “My Subscriptions” and then “Manage Subscription   
3. Click “Edit” to the right of the respective shipping address.

This only affects the shipping address, this does not update billing information related to the method of payment. You will be taken to a page where you can modify your shipping address fields.

Note: Updating your address in “Account Details” on the main navigation will NOT update your shipping address for subscription orders. All subscription changes must be made within the subscription customer portal by clicking “Manage Subscriptions”.

How do I update my billing address? 

1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “My Subscriptions” and then “Manage Subscription”.
3. Click on “Billing Information” in the navigation menu. 
4. Click on “edit” next to the address.
5. Input your address you wish to use.

When will I be charged and when will I be notified?

You will be charged on the same day of the month you originally subscribed & saved, unless further changes are made. 

You will be notified by email 3 days before any upcoming charges for your subscription, in case you need to modify it or cancel the subscription successfully to prevent an order from processing.

How do I update my credit card information?

Happy to help! Please follow the below steps to update your credit card information:

1. Sign in to your account here.
2. Click “My Subscriptions” and then “Manage Subscriptions”.
3. Select “Billing Information” in the navigation menu.
4. Select the “Card On File” box and then input the new credit card information. Click “Update Card” to submit the change.
5. You should be all set!
In the meantime, please let us know if you have any other questions or if we can assist you further in any way. We would be more than happy to help!

How do I reactivate my subscription? 

To reactivate your subscription:
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “My Subscriptions” and then “Manage Subscription”.

Once there, you will be able to re-activate your subscription. 

How do I add a one-time order to an existing subscription? 

To add a one-time order to your subscription: 
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “My Subscriptions” and then “Manage Subscription” 
3. Click on the “Add Product” link and select the formula you wish to purchase.  
4. You can also add the quantity and date you would like the order processed. 

How do I process my subscription early or change the next charge date? 

To change your next order processing date: 
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “My Subscriptions” and then “Manage Subscription” 
3. Choose the subscription you wish to change and click on “edit”. 

From there, you are able to process a subscription order now. You can also skip shipments, change the next processing date, and change the frequency of delivery

I accidentally placed a subscription order instead of a one-time purchase. How do I cancel it? 

To ensure timely delivery, orders placed on katefarms.com are processed and shipped as quickly as possible. If you need to cancel, change your order or change the address, you may contact our Customer Care team up to 60 minutes after purchase. Customer Care is available 7 days a week and by calling 805-845-2446 during regular business hours. 

To cancel your subscription: 
1. Sign into your account here or by clicking “My Account” in the upper-right corner on our website. 
2. Select “Manage Subscriptions” and your active subscriptions will populate on the screen. 
3. Select “Edit” next to the subscription you wish to cancel, then scroll down to select “Cancel Subscription” on the left-hand side of the screen. 
4. Select the reason for cancelling and then select “Cancel my subscription”. 

Your subscription has been cancelled but can be re-activated at anytime by selecting “Re-Activate” next to the cancelled subscription in the customer portal.