Kate Farms Return & Refund Policy:
To our valued customers,
We only ship product that meets our high-quality standards. Since Kate Farms formula is a food product we do not resell any returned product and cannot accept returns.
We strive to process and ship orders as quickly as possible. Orders placed before 2:00 pm local time will be processed to ship the same business day so cancellations cannot be accepted. All sales at katefarms.com are final and cancellations, changes, returns or exchanges cannot be accepted, unless under specific circumstances of damage or quality issues.
If you experience any of the following circumstances, please contact our E-Commerce team at firstname.lastname@example.org or 805-845-2446.
If your order was damaged in transit or you received the wrong product: we are happy to send you a replacement. Please contact us within 14 days of receipt with your order number and photo(s) of the product that needs to be replaced. Do not use product that has been damaged in transit, or where the boxes are bloated or leaking. We ask that you hold such product so that our quality assurance team can fully investigate the situation.
If you believe there is a quality issue with your Kate Farms product: please take note of the lot code and the “best by” date printed on the top of the carton, so we can better receive your feedback. These situations will be handled on a case by case basis.
If you need to cancel your subscription: you may do so any time by logging into your account at katefarms.com. Subscription orders are processed at 2:30 am PST on the day indicated, and once charged, cannot be adjusted. To avoid an unwanted to charge, please cancel your subscription at least one day prior to your next order date. We will send you a reminder notification 5 days prior to all subscription orders processing to allow adequate time to cancel your subscription. Refund requests for unwanted subscription orders will not be honored.
All other refunds will be considered on a case by case basis. Please email us with your name, order number, and specific reason for refund request within 14 days of receiving your order. Refunds will be issued at the discretion of Kate Farms and are limited to one case from your most recent order. If the refund is issued, it will be reflected within 3-5 business days.
Amazon orders: All Kate Farms orders through Amazon.com are sold and shipped by Amazon. Please contact Amazon directly for service related to their orders.