To our valued customers,
In an effort to ship katefarms.com orders as quickly as possible, orders placed are immediately sent to our fulfillment provider to be packed and shipped. We are unable to change or cancel orders after they have been submitted to the fulfillment provider. For this reason, all sales at katefarms.com are final. Since Kate Farms formula is a food product, we do not resell any returned product and cannot accept exchanges or returns.
We do understand that some circumstances may require special attention. We are happy to review requests for replacements and refunds and issue when deemed necessary. Please refer to our FAQs for the best way to request a refund or replacements.
Questions? We are just a call away. Our E-Commerce team can be reached directly at firstname.lastname@example.org or 805-845-2446.
Thank you for your understanding.
Kate Farms Customer Care